Find member
Scan the customer card or search by name when the customer forgot to open Wallet.
Counter flow
Scan, stamp, move on
before the queue notices.
The staff experience is intentionally small: find the member, add stamps, confirm rewards, and let the system handle the loyalty rules.
Counter action +1 or +2
One tap updates the card, reward state, continuity stamps, and Mega Reward progress.
Why it matters
Staff adoption decides if loyalty survives a busy morning.
A loyalty tool fails when the staff flow feels slower than skipping it. Webbership keeps the action close to the counter rhythm.
- Scan QR or search by name
- Add one or two stamps in one action
- Reward and continuity logic applies automatically
Flow
The counter path is deliberately short.
Stamp
Issue the correct number of stamps without opening a complex admin screen.
Reward
See when a reward is available and whether the customer redeems now or later.
Audit trail
Every stamp and reward action remains visible in the business history.
Principle
The best staff interface is almost invisible.
The admin side can be rich. The staff side should be fast, direct, and hard to misuse.